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Refund Policy

Last updated: August 26, 2026  ·  fccvehicles.com

Refunds for Faulty Files

We refund or replace an order only if the product is faulty — the ZIP is corrupt, will not extract, or the files inside are defective at delivery. Change of mind is not refundable. Fungies is the Merchant of Record for all orders.

We sell downloadable software files (ZIP archives of 3D models and textures) delivered after payment. A working pack cannot be “returned” after you have paid. If the pack you received is faulty, we will fix that as set out below.

How a Faulty-File Refund Works

To qualify, all of the following must be true:

  • The archive is genuinely non-functional (will not open, extract, or load as delivered).
  • You contact us within 7 days of purchase.
  • You provide your order ID and clear proof of the defect (screenshots, error messages, or a short video).

In verified cases we will first send a working replacement. If we cannot do that in a reasonable time, a refund will be issued through Fungies to your original payment method. We may decline any claim that does not meet the conditions above.

What Is Not Covered

These situations do not qualify for a refund:

  • Change of mind — you decided you no longer want the pack after paying.
  • Incompatibility — the files do not work with your specific tools, setup, or software versions.
  • Wrong purchase — you bought the incorrect pack. Review the listing before checkout.
  • Failure to read the listing — titles, previews, and details are shown before you pay.
  • Issues reported after 7 days — a faulty-file claim submitted more than 7 days after purchase will not be reviewed.

How to Report a Faulty File

If the ZIP is faulty and you meet the conditions above, contact us:

  • Email: [email protected]
  • Discord: discord.gg/devquarters
  • Start with: Faulty File — Order #[your order ID]
  • Include the email used at checkout
  • Describe what happens when you try to open or extract the ZIP
  • Attach proof: screenshots, error logs, or a short video

Reports without an order ID or without proof will not be processed. We aim to respond within 1–2 business days.

Chargebacks and Payment Disputes

Email [email protected] or reach us on Discord before opening a chargeback. Fungies handles customer service for orders placed through checkout. Chargebacks opened without first contacting us may result in account suspension.